WHY SHOULD I CHOOSE I SIENTE ?
I SIENTE has been proudly presenting products that are specific. Without tampering with the quality, we keep the products extremely affordable for every pocket.
SHIPPING QUERIES
1. DO YOU SHIP INTERNATIONALLY ?
Yes, I SIENTE ships globally to any and all serviceable locations keeping in mind the geaographical boundaries and regulations.
2. WHAT IS YOUR RETURN POLICY ?
I SIENTE can accept any return only if the product is damaged, wrongly delivered, or is defective. In such cases, the product should be in an unused condition. The product should be in its original packaging & with the product invoice as well. Other than that, we follow a no-return policy for all our products once they are delivered.
3. HOW WILL THE REFUND BE GIVEN ?
The amount to be refunded will be transfered to the same payment mode through which the payment had been made by the customer. It takes 5-7 business days to the refund to reflect in the customer’s account as per the bank policy.
4. HOW DOES THE DELIVERY PROCESS WORK ?
The products are dispatched within 48-72 hours of an order being placed and the order will be delivered within 5-7 working days.
PAYMENT QUERIES
1. WHAT ARE THE VARIOUS PAYMENT OPTIONS AVAILABLE ?
We accept the following forms of payment:
All Debit Cards
All Credit Cards
Rupay and UPI
Diners and Commercial Cards
Netbanking
Mobikwik
All Wallets (Airtel Money, Oxygen, Freecharge, Jio)
Simple & Ola Money
EMI(CITI, RBL, YES, KOTAK, SCB, HSBC, AXIS, Indusind)
International Card Acceptance
ENACH
For all transactions made via the Platform.
2. HOW SAFE IS IT TO USE ONLINE PAYMENT ON I SIENTE ?
We have tie-up with Easebuzz Private Limited which is certified for PCI DSS 3.2.1 as a Level 1 Service Provider, adhering to the highest compliance standards.
3. THERE WAS AN ISSUE WITH MY PAYMENT. WHAT SHOULD I DO ?
Please write to us at helpdesk@isiente.com with any Payment Related Issue that you may have. We’d be more than happy to answer any questions.
4. IS THE COD OPTION AVAILABLE TO ALL LOCATIONS IN INDIA ?
Yes, COD is available across India. However, Rs. 50/- is additionally levied on all cash on delivery orders apart your cart’s amount. NOTE: Cash on delivery is not available on orders above Rs. 1500/-.
ORDER QUERIES
1. HOW CAN I PLACE AN ORDER ON THE WEBSITE?
There are many ways for you to place an order
(1) Place an order on the website
a. Choose the product you wish to purchase.
b. Add the chosen product to your cart.
c. Click on “Check Out” to proceed with the order.
d. Enter your personal details and re-check your order.
e. Once all your details are filled correctly, click on “Continue” to proceed to payment details.
f. Choose your desired payment mode and click on “Continue To Payment”.
g. If you choose to pay online, fill your payment details and click on “Complete Order.”
(2) Mail our customer care team to place an order.
2. HOW TO CANCEL MY ORDER?
You can mail our customer support team at helpdesk@isiente.com. The order cannot be cancelled, once dispatched which happens within 48-72 hours of order placement.
3. HOW MUCH TIME DOES MY ORDER TAKE TO BE DELIVERED ?
Once placed, it takes 5-7 working days for order delivery. You can track your order through logging into you I SIENTE account using your unique order/tracking ID.
4. HOW CAN I TRACK MY ORDER?
You can track your order by logging into your I SIENTE account using your unique order/tracking ID. For any further information, you can mail our customer support team on helpdesk@isiente.com.
5. WHAT TO DO IF I RECEIVE A DAMAGED PRODUCT?
If you receive any damaged or defective product, kindly mail our customer support team at helpdesk@isiente.com.(supporting unboxing video and relavent pictures)