This Privacy Policy explains how I SIENTE, a brand owned, operated and managed by EBIZ COMMERCE INDUSTRY PRIVATE LIMITED (“I SIENTE”, “Company”, “we’, “us”, “our”) collects and uses your (“User”, “you”, “your”) information in relation to your access and usage of the marketplace E-commerce website of EBIZ COMMERCE INDUSTRY PRIVATE LIMITED namely https://www.isiente.com.
This Privacy Policy is designed with you in mind and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information you provide to I SIENTE. In this Privacy Policy, “personal information” or “personally identifiable information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information we have access to, about that individual.
When you visit I SIENTE’s Website you provide us with personal information you knowingly disclose to us and Website interaction information collected by us. We request information from you (which may include name, age, address, telephone number, email address, city location, zip code, gender and when necessary, credit card information) when you register for the Website, make purchases, request a catalog, request to receive communications, or participate in a promotion or other Website feature. In order to better understand your preferences and better serve you, we may combine information you give us online with other information from I SIENTE sources, transactions and communications. This may include data from the Website, I SIENTE stores, direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. We collect information about gift recipients to fulfil the gift purchase, respond to customer service inquiries and for analysis purposes only. Like many websites, we gather information about how visitors use our Website. For more information, see the “Cookies and Pixel Tags” section below. If you choose to use our invitation tools to invite friends to our Website, we will ask you for information needed to send the invitation, such as your friends’ email addresses, your email address, your Facebook account or other contact lists (e.g., Gmail, Twitter, Hotmail, and Yahoo). We will then invite your friends in your name to join the Website. I SIENTE stores uses certain information to send invitations and reminders and to track the success of our referral program.
USING INFORMATION
We may use the information we collect to:
- Operate, provide, improve and maintain the Website.
- Send you administrative messages and information about I SIENTE in which we believe you may be interested.
- Customize and/or personalize your communications and shopping experience.
- Better respond to your customer service inquiries.
- Communicate with you about your purchase, account information or customer service needs.
- Communicate with you about our products and events, and for other promotional purposes.
- Improve our business.
- Administer contests, promotions, surveys or other Website features.
COOKIES AND PIXEL TAGS
- I SIENTE receives and records information from your browser when you use the Website and may use a variety of methods, such as cookies and pixel tags to collect this information. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our Website and allow us to enhance and personalize your online experience.
- For example, we use cookies to:
- Remember the items in your shopping cart
- Recognize you when you return to our Website
- Store your username or login email (but not your password) to make it easier to login
- Confirm that users are logged in
- Enable you to use Express Checkout
- Analyze visitor behavior
- You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. If you turn cookies off, you won’t have access to many features that make your Website experience more efficient and some of our services will not function properly. We use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us. We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our Website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, username, system type, whether you have enabling software to access certain Website features, access times and referring website addresses. Websites visited before visiting the www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED Website might place personal information within the URL of your browser during a visit to that website. www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED may unintentionally collect that information as part of the referring website information we collect. We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our Website and your interaction with our communications, including advertising.
REGISTRATION, ACCOUNTS AND PASSWORDS
If you register and create an account on the Site you agree to be responsible for:
(i) Maintaining the confidentiality of passwords or other account identifiers which you choose.
(ii) All activities that occur under such password or account identifiers.
You agree to notify www.isiente.com of:
(i) Any loss of your password or other account identifiers.
(ii) Any unauthorized use of your password or other account identifiers.
www.isiente.com shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.
APPLICABLE LAW
The laws of India will govern these Terms of Use without giving effect to any principles of conflict of law.
UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION
Even if you remove your User Generated Content or terminate your www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED account, copies of your User Generated Content may still be viewable in areas displayed outside your profile, in activity feeds, in other areas on the Website, on social platforms, in cached and archived pages or if other users have stored your User Generated Content. We want to communicate with you only if you want to hear from us. If you prefer not to receive information from www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED or would like to update or change your personal information or preferences, follow the instructions below. However, www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED may send you service-related announcements from time to time through the general operation of the Website or by email.
REGISTRATION INFORMATION, EMAIL AND OTHER SUBSCRIPTIONS
To modify or delete the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions in any email you receive. Be sure to include your first and last name and account email address in the “message” box.
MOBILE MESSAGING
To unsubscribe from SMS, MMS or other mobile messaging, please follow the instructions in the messages you receive.
COMMUNICATIONS IN PROGRESS/SALES AND SERVICE INFORMATION
Please note, if you have unsubscribed from any www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
Payments
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at helpdesk@isiente.com.
In certain circumstances, you have the following data protection rights:
0.1. the right to access, update or to delete the information we have on you;
0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
0.3. the right to object. You have the right to object to our processing of your Personal Data;
0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
According to CalOPPA we agree to the following:
0.1. users can visit our site anonymously;
0.2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the home page of our website;
0.3. users will be notified of any privacy policy changes on our Privacy Policy Page;
0.4. users are able to change their personal information by emailing us at helpdesk@isiente.com.
Our Policy on “Do Not Track” Signals:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
0.1. What personal information we have about you. If you make this request, we will return to you:
0.0.1. The categories of personal information we have collected about you.
0.0.2. The categories of sources from which we collect your personal information.
0.0.3. The business or commercial purpose for collecting or selling your personal information.
0.0.4. The categories of third parties with whom we share personal information.
0.0.5. The specific pieces of personal information we have collected about you.
0.0.6. A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
0.0.7. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
0.2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
0.3. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
If you submit a request to stop selling your personal information, we will stop making such transfers.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by email: helpdesk@isiente.com
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
Disclosure of Data
We may disclose personal information that we collect, or you provide:
0.1. Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
0.2. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
0.3. Other cases. We may disclose your information also:
0.3.1. to our subsidiaries and affiliates;
0.3.2. to contractors, service providers, and other third parties we use to support our business;
0.3.3. to fulfill the purpose for which you provide it;
0.3.4. for the purpose of including your company’s logo on our website;
0.3.5. for any other purpose disclosed by us when you provide the information;
0.3.6. with your consent in any other cases;
0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Use of Data
EBIZ COMMERCE INDUSTRY PRIVATE LIMITED uses the collected data for various purposes:
0.1. to provide and maintain our Service;
0.2. to notify you about changes to our Service;
0.3. to allow you to participate in interactive features of our Service when you choose to do so;
0.4. to provide customer support;
0.5. to gather analysis or valuable information so that we can improve our Service;
0.6. to monitor the usage of our Service;
0.7. to detect, prevent and address technical issues;
0.8. to fulfil any other purpose for which you provide it;
0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
0.12. in any other way we may describe when you provide the information;
0.13. for any other purpose with your consent.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
LOCATION DATA
We are required to collect your location data (GPS and network-based) in order to provide our services. If you allow the location permission, we collect your approximate and precise location at regular intervals and send this data to the parties mentioned in the foregoing paragraph.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside INDIA and choose to provide information to us, please note that we transfer the data, including Personal Data, to INDIA and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
EBIZ COMMERCE INDUSTRY PRIVATE LIMITED will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
This website is operated, in whole or in part, from India. By using this Website, regardless of where you live in the world, you consent to have your personal data transferred to and processed in the India, and allow www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED to use and collect your personal information in accordance with this Privacy Policy.
LINKS
I SIENTE may contain links to other websites. We are not responsible or liable for the privacy practices of other websites. This Privacy Policy only applies to information collected by www.isiente.com & EBIZ COMMERCE INDUSTRY PRIVATE LIMITED.
OUR RIGHTS
We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.
TERMS OF USE
Your use of the Website, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use . Please visit our Terms of Use section that explains other terms governing the use of our Website.
Your Consent
By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Your Comments
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us a message by writing to us at helpdesk@isiente.com.