We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
Thank you for choosing to shop at I SIENTE . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
Return Request Period: In the event that you wish to make a return, please submit a complaint within 7 days from the date of delivery. Any requests received after this period may not be accepted.
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items: Should any items be absent from your order, please share an unboxing video and clear photos displaying the remaining items. Kindly inform us within 7 days from the date of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
The products qualify for returns only if:
1. The product(s) delivered does not match the User’s order.
2. The size of the product is different.
3. The product(s) delivered were damaged.
4. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video and photos, we will proceed with the refund process.
5. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
6. Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.
The products that do not qualify for return are:
1. products that have been altered or used; or
2. products whose serial number or bar code has been tampered with; or
3. if the batch number of the product does not match as mentioned in the invoice; or
4. products of home décor or any larger items (any item which is larger than 1 meter in any one dimension, or weighs more than 10 Kilograms).
Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 10 working business Days.